FAQ

Question 1

How do I get a quote to purchase your product?

Answer

We go to market through a dedicated, factory trained rep network. You can find your local rep by using our rep locator here.

Question 2

Do your products conform to the latest AMCA standards?

Answer

Our Tri-Stack® model fans are tested to all relevant AMCA standards pertaining to entrained air fans. The standards are AMCA 210, AMCA 260, and AMCA 300. At this time, our Mono-Stack model does not entrain air so is not subject to nor tested to the AMCA 260 standard, however it is tested to and compliant with AMCA 210 and AMCA 300 standards.

Question 3

Where are your products manufactured?

Answer

Our main primary manufacturing facility is located in Mason, Ohio. We do also utilize vendor and supplementary fabrication / assembly facilities in New York, New Jersey and North Carolina.

Question 4

I have a warranty issue, what should I do?

Answer

Our goal is to make warranty issues as quick and hassle- free of a process as possible. To start the process, simply contact your local rep with a description of the issue you’re having along with the system’s serial number listed on the fan nameplate and your local rep will initiate the standard warranty process from there. Alternatively, you can also contact Strobic directly and we will tie in your local rep to initiate the warranty claim process.

Question 5

I have an older model Strobic vane-axial fan that I’d like to replace, what are my options?

Answer

Unfortunately, Strobic Air no longer manufactures vane axial fans. There are some instances where we can apply a Tri-Stack® or Mono-Stack® fan to meet the application needs. If Strobic is unable to offer a viable replacement solution, we would refer you to the portfolio of products available from our sister company, Cincinnati Fan & Ventilation.

Question 6

Where do I go to make a Strobic fan selection?

Answer

Our selection software is a web-based program that is available here. Both our rep network and our factory office have full service application engineering teams, so anyone from our Strobic team would be happy to help you make your selections!

Question 7

What AMCA fan arrangements do you offer?

Answer

Strobic Air standardizes solely on the AMCA Arrangement 4 Direct Drive option.

Question 8

Where can I get a copy of the Strobic O&M manual(s)?

Answer

You can find our O&M manuals either at choosetristack.com, through contacting your local rep, or reaching out to our office directly to receive the latest available version.

Question 9

Does the Tri-Stack^® name mean you have to have 3 fans in a system?

Answer

The Tri-Stack® name is derived from the three sources of air (laboratory air, entrained air through the duct, entrained air under the wind-band) that combine to make one “stack” or plume. The name has nothing to do with the number of fans you may need. Generally, we see fan systems that have anywhere from one to six fans on a single common plenum.

Question 10

I’d like to be a vendor for Strobic Air.

Answer

Please contact us here and our production team will reach out to you directly.

Question 11

I’d like to be a rep for Strobic Air.

Answer

Please contact us here and our Sales Manager will reach out to you directly.